There's a little Italian restaurant in our neighbourhood that used to have a pretty good reputation.
A year or so back I decided never to return after standing at the door being ignored for 20 minutes. We decided to give them another go this evening.
What a mistake. The service when I arrived to fetch our food (we ordered takeout) was lackluster (at best). The food was terrible, and the portion of lasagne I ordered was basically a single layer thick. When I phoned to complain (things don't get better if you don't complain, although complaining is no guarantee they will) they brushed me off with some nonsense about portions all being measured. Fair enough, perhaps that's the intention, but you have a complaining customer on the phone. Don't try telling them they're wrong. Try to make them happy.
This is the last they'll be seeing of us.
For the record, the restaurant name is Bardelli's in Kenilworth Road.
Posted at 08:43 PM

